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Service 05 · Managed Technology Services

Operate: the half most AI projects forget.

Once an environment is architected and automated it has to be run. Patching, monitoring, backup, security response, cost control and a support desk that understands the systems, because the people answering built them.

Discuss Your Environment Architect · Automate · Operate
Where this sits

Managed services matter, but they do not define Sigma Labs. They are the operating layer under the architecture, automation and AI work, delivered by the same team.

OPS-01

Workplace platform operations

Microsoft 365 and Google Workspace tenant administration, identity lifecycle, licence management, mail flow, and SharePoint, Drive, Teams and Slack governance kept in the state it was designed in.

  • identity lifecycle
  • licensing
  • governance
OPS-02

Cloud operations

Monitoring, patching, backup, cost management and change control for Azure and Google Cloud workloads, including private AI operations layers.

  • monitoring
  • cost
  • change control
OPS-03

Endpoints & networks

Devices enrolled and compliant, network equipment monitored and maintained, firmware and configuration managed as a lifecycle.

  • Intune · Google endpoint
  • network monitoring
  • firmware
OPS-04

Backup & recovery

Backups that run, restores that are tested, and runbooks that are rehearsed before they are needed.

  • tested restores
  • retention
  • runbooks
OPS-05

Security monitoring & response

Defender and Google Workspace alerts triaged, conditional and context-aware access maintained, identity risk acted on, and incidents handled with a documented process.

  • Defender
  • identity risk
  • incident process
OPS-06

Support & continuous improvement

A support desk with escalation to the architects, and a review cadence that turns recurring tickets into automation.

  • support desk
  • escalation
  • reviews
Questions

Practical questions, practical answers.

Can you work alongside our existing IT person?
Yes. We act as escalation and handle architecture, security and complex infrastructure work, complementing an internal coordinator rather than replacing them.
Do you lock clients into long contracts?
Standard managed agreements are month-to-month after an initial three-month onboarding period.
How long does onboarding take?
For most small and mid-sized businesses, two to four weeks from signed agreement to full coverage. Complex environments take longer and get a clear timeline up front.
What are your response times?
Response and resolution targets are written into each managed agreement by priority, so they match your environment rather than a marketing figure. Ask us for the standard schedule.
Next step

Talk to the people who would actually run it.

Managed services scoped to your environment, with the architecture and automation work available from the same team when you need it.

Discuss Your Environment All services